History: El Al Joins the List of the World’s Top 25 Airlines
Five Stars for Service and International Flight Experience – El Al’s Major Achievement
El Al makes history with an extraordinary achievement: it has been ranked among the top 25 airlines in the world by the prestigious international aviation organization APEX. Alongside giant companies like Singapore Airlines, Lufthansa, Cathay Pacific, and Qantas – the Israeli flag also proudly waves.
This is the fifth consecutive year that El Al has received a five-star rating for service, based on the analysis of millions of passenger feedbacks from around the world.
What is the APEX Rating and Why is it So Important?
The APEX organization (an acronym for Airline Passenger Experience Association) has been promoting excellence in the field of flight experience for over 40 years. The ratings it publishes are based on real passenger data, rating hundreds of airlines according to:
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Quality of cabin crew service
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Food and beverages
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Entertainment systems
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Seat comfort
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In-flight Wi-Fi services
Out of more than 600 airlines evaluated, less than 7% received the highest rating of five stars.
El Al Ranks Among the Global Elite
This year, for the first time ever, El Al not only maintained its five-star rating but also entered the list of the world’s top 25 airlines, an achievement that is not to be taken for granted for a company operating from a small country with a complex security reality.
The ranking places El Al alongside influential global airlines, signaling to the world: Israeli service is here to stay – and it is among the best available.
Management Remarks: “Service is an Endless Journey”
According to El Al’s Vice President of Customer Service, Oren Cohen Botansky, this is a significant milestone in realizing the company’s long-term strategy:
“El Al’s entry into the list of the world’s top 25 airlines is evidence that the service sector is in constant momentum. Service is an endless journey, and our air crews do everything to enhance the passenger experience and provide international-level service.”
He stated that even during times of security and operational challenges, El Al maintains high occupancy levels and continuously improves service.
About APEX Organization
The APEX organization operates alongside IFSA (International Flight Services Association) and FTE (Future Travel Experience), serving as a global professional benchmark for excellence in the aviation industry. All data is collected using advanced technology and independently, so the recognition of El Al is based on real and objective information from passengers worldwide.
