Lost luggage at the airport is stressful, but filing a report before you leave the baggage area is the single most important step.
When your luggage doesn’t arrive, the most important action is to report it before leaving the baggage area. Do not assume it will reach your hotel without filing a report.
Lost luggage at the airport: Filing a Report
Approach the baggage claim desk with your luggage tag, boarding pass, and an accurate description. Obtain a report number and keep a copy.
Address and Contact Information
Provide an updated address and an active phone number abroad. Update if you change hotels.
Essential Purchases
Keep receipts for reasonable items. Reimbursement depends on the airline, law, and policy, and not all expenses may be approved.
Tracking and Insurance
Track using the report number and contact your insurance within the specified time. An AirTag can help, but it does not replace an official report.
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