Aviation Services Law – Passenger Rights: Everything You Need to Know Before and After Your Flight
The Aviation Services Law – Passenger Rights, also known as the “Tibi Law,” is one of the most important laws for passengers traveling to and from Israel. The law provides extensive protection in cases of delays, cancellations, overbooking, and schedule changes – ensuring financial compensation and essential services for affected passengers.
What is the Aviation Services Law – Passenger Rights?
The Aviation Services Law is designed to regulate passenger rights in the event of a “disruption to the planned flight.” The law applies to:
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Flights departing from Israel
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Flights arriving in Israel (in some cases)
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Flights operated by Israeli airlines
The law requires airlines to provide compensation, services, or refunds – depending on the type of disruption.
In Which Cases Are You Entitled to Compensation?
The Aviation Services Law – Passenger Rights comes into effect in the following situations:
Flight Cancellation
When the flight is completely canceled, the passenger is entitled to:
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Refund or alternative flight
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Assistance services (food, drinks, accommodation if necessary)
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Financial compensation – depending on flight distance
Flight Delay
When the flight is delayed:
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Over 5 hours – food and drinks
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Significant delay – may also qualify for financial compensation
Overbooking
If you are not boarded despite having a ticket:
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Entitlement to financial compensation
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Alternative flight
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Assistance services
Flight Schedule Change
In the event of a significant schedule change:
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Sometimes eligible for compensation
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Option for cancellation and refund
How Much Compensation is Due Under the Aviation Services Law?
The amount of compensation is determined by the flight distance according to the law:
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Up to 2,000 km – approximately 1,300 NIS
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2,000-4,500 km – approximately 2,100 NIS
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Over 4,500 km – approximately 3,100 NIS
The compensation is provided in addition to a refund or alternative flight in certain cases.
When is Compensation Not Due?
It is important to know – compensation is not due in every case.
The law stipulates that in cases of:
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Security situation
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Extreme weather
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External strikes
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Regulatory directives
Airlines may be exempt from paying full compensation (but are still required to provide assistance services).
Assistance Services – What Do You Get?
In cases of delay or cancellation, you are entitled to:
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Food and drink
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Accommodation and transportation (if required)
Important: Services must be provided in real-time – not retroactively.
How to Exercise Your Rights?
To exercise rights under the Aviation Services Law – Passenger Rights:
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Keep all documents (flight ticket, confirmations, notifications)
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Contact the airline in writing
Important Tips for Passengers
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Always check flight status on the departure and arrival board before heading to the airport
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Document any delay or cancellation
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Do not forfeit your entitled rights
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Demand services on the spot – not just compensation afterwards
Frequently Asked Questions (FAQ)
Does every cancellation qualify for compensation?
No. If the cancellation is due to exceptional circumstances (such as war or a security situation), compensation may not be due.
Is compensation provided in addition to a refund?
Yes, in many cases the compensation is in addition to a refund or an alternative flight.
How soon is the money received?
The law requires airlines to process the request within a reasonable time, but in practice, it can take several weeks or more.
Does the law apply to low-cost flights?
Yes. The law applies to all airlines, including low-cost carriers.
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The information is sourced from across the web; please verify the precise details with the relevant authority.
